Terms and Conditions updated 19th January 2009

General information and Policies Re C.H.E.K Courses  

• Registration forms for any course must be submitted no later than 45 days prior to the start of the course; this should be accompanied with payment of 50% deposit unless otherwise specified/arranged. Payment of the deposit confirms a place in the course. (HLC 2 & 3 deposits can vary depending upon payment plan arrangements). Final payments will be processed three weeks prior to the course start date.
• Registrations may be accepted within 45 days of the course start date; full payment will be required to confirm a place in the course.
• For applicable seminars, prerequisite course exams must be submitted to the C.H.E.K Institute for grading no later than 45 days prior to the start of the course.
• Course placement is strictly first come first served. Class size is limited depending on the venue or seminar.
• Courses will be confirmed between 56-42 days prior to the course start date. Please check the course is confirmed, you’re registered and course dates prior to confirming any travel arrangements. HQH does not accept any liability for booked flights etc on unconfirmed courses.

Cancellation/Transfer Policy  

• If any course is cancelled by HQH, a full refund of all received payments will be given or credited to subsequent courses. 
• All requests for cancellations or transfers made by students must be received in writing no later than 45 days prior to a course start date. Acceptance is at the discretion of HQH.
• When transferring to a different course, any payments previously made will be credited to another HQH organized CHEK course minus a 15% transfer fee. The course must then be taken within 12 months.
• Full refunds will be not be given for cancellations made by students as per the following schedule: Cancellations 8-44 days prior to the course start date receive 75% refund of total amount of course fees paid to date. Cancellations 7 or less days prior to the course start date receive no refund. Note: HLC 1, 2 & 3 cancellations by students may decrease the percentage refunded to cover costs incurred by HQH.

Money back Guarantee

If, within 60 days of completing a course, provided that you apply the knowledge that you learned, you don’t find improvement in the way that you provide coaching to your clients, we will give you your money back (excluding catering/accommodation/travel etc costs where relevant). HQH will consider the request and deem whether the request is reasonable or offer an alternative solution to the satisfaction of the student.

• Procedure – The student must write to HQH requesting the Money Back Guarantee and explain why they are dissatisfied. HQH will review the request and contact the student directly to discuss. Where the complaint is upheld and the course materials (course manual and any other texts, handouts etc) have been returned to HQH, the student will be issued a refund of the course fees (excluding catering/accommodation/travel etc costs where relevant) Alternatively the refund of the course fees can be allocated as a credit for another HQH organized CHEK course to be taken within 12 months. Refunds will not be given unless all course materials are returned.